How fast do we ship?
Processing times range from 1-5 business days depending on the volume of orders, but most of the time orders are processed in less than 48 hours.
How long does shipping take?
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States:
Please allow us a timeframe of 18-40 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.
If your country is not listed please email us at email@example.com to verify if your item can be shipped to your adress.
- Hong Kong
- Indonesia (currently in a trial run)
- Kazakhstan (currently in a trial run)
- New Zealand
- Saudi Arabia
- Thailand (currently in a trial run)
- United Kingdom**
- United States***
- Vietnam (currently in a trial run)
How much does shipping cost?
We offer free shipping for every product on our site.
Where are you located and do you ship internationally?
Our corporate headquarters is located in Romania and our distribution centers are located all over the world: USA, FRANCE, SPAIN, UK, ITALY, CHINA.
When you order a product we will ship it from the closest distribution center to you, depending on the number of orders and inventory available.
We ship Worldwide!
If there is an issue with shipping to a specific country you will be notified and your order will be fully refunded.
What if I want my package to arrive at a specific date?
We can't guarantee that a package will arrive at a specific date because shipping errors can occur from time to time, but we are happy to adjust your shipping date to get as close as possible to particular arrival time. Our shipment days fall from Monday through Saturday, and standard shipping is 12-30 business days.
In the unlikely event, your items won't arrive at your door, check the following things:
1) Has one of your flatmate picked up your item?
2) Is there a similiar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package
If those 3 steps were unsuccessful, don't hesitate and immidiately reach out to us on firstname.lastname@example.org
We'll respond quickly and get the issue sorted!
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